Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Returns & Refunds
• All sales are final, except in cases where the product is defective.
• If you receive a defective product, please contact us immediately at [email/contact info] with details and photos. We will arrange a replacement or refund.
When will I get my order?
Delivery Time
Delivery times depend on your location:
• Within Kuwait:
• Orders placed early in the day are delivered the same day.
• Orders confirmed later in the day will be delivered the next day.
• International Orders:
• Delivery typically takes 3–5 days, depending on the destination.
We strive to ensure your order reaches you as quickly and reliably as possible.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
1. Delivery
Local (Kuwait): Orders placed early in the day are delivered the same day. Orders confirmed later in the day will be delivered the next day.
International: Delivery typically takes 3–5 business days, depending on the destination.
Delivery Fees:
- Within Kuwait: Flat rate – 1 KD for all regions.
- GCC countries: 4.900 KD per kilo, single order. (first 0.5 kg – 4.100 KD, each additional kilo – 0.800 KD)